Santander Bank, NA Universal Banker- The Hub- Queens/L.I., NY in Bronx, New York

Universal Banker- The Hub- Queens/L.I., NY - 1705843

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Description

As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

Responsibilities:

  • Act as primary customer contact position in a Santander branch

  • Responsible for total customer satisfaction by meeting all the financial needs of a customer: product, servicing, and transactional

  • Identify the financial needs of the customer at the transaction window, platform desk, in the lobby or during out of the branch sales activities depending on branch needs and customer volume

  • Accountable to meet all assigned customer service and sales activity goals by executing a model branch day plan that includes outbound phone contact to customers and prospects, in branch and out of branch sales activities, as well as other sales activities as directed

  • Acquire and maintains customer relationships over the entire lifecycle of the customer by identifying and understanding the financial needs of a customer or prospect

  • Recommend appropriate solutions to meet customer needs and provides excellent customer service including referrals to a specialist who can assist in meeting a specific need

  • Ensure error free and accurate completion of all customer requests including: account openings, loan applications, servicing requests, loan closings, and routine bank transactions

  • Develop and deepen customer relationships by demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities

  • Gain in depth knowledge of the different banking channels and promote opportunities to introduce the multichannel customer to these capabilities

  • Execute all sales, servicing and banking transactions accurately; following all compliance and security procedures, and will balance cash drawer within balancing guidelines

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Qualifications

Qualifications:

  • At least 6 months of cash handling experience

  • At least 2 years of sales or referral experience in a goal or incentive-based environment

  • At least 2 years of customer service experience

  • Knowledge of bank products & services

  • Skilled in engaging customers/prospects in a sales conversation and optimizing sales opportunities

  • Ability to juggle multiple priorities with clear direction from supervisor

  • Strong ability to comply with policies and procedures

  • Strong interpersonal, communication, and organizational skills

  • Strong computer knowledge and Windows skills required

  • In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule.

Job : Retail Products Branch
Primary Location : New York-Bronx
Schedule : Full-time
Job Posting : Jul 14, 2017, 8:30:44 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO