Santander Bank, NA CSC Onboarding Manager in East Providence, Rhode Island

CSC Onboarding Manager - 1705628



This role will be responsible for managing and coordinating all aspects of the onboarding process for new Customer Service Center (CSC) team members (internal or external). Collaborating with internal partners to ensure key onboarding steps for new hires are completed. Additionally, this role will manage the coordination of all CSC training logistics. May provide support for multiple projects and/or participate on project teams, as needed.


  • Manage the New Hire process for the CSC, involving overseeing the Recruiting engagement, “New Hire Welcome” onboarding,

  • Ensuring proper system and seating requests submitted

  • Act as the point of contact for New Hire candidates during Training and Soft Landing transition phases into the CSC

  • Interact with CSC internal and external partners to identify staffing needs, schedule training classes and ensure learnings successfully executed

  • Oversee the Training Calendar for all Santander Retail Call Centers, currently includes East Providence, RI and Reading, PA sites.

  • Ongoing Employee Development and Engagement

  • Manage or assist in projects, as needed

Employees desiring consideration should complete an online application, utilizing the appropriate process as subscribed by the posting entity. Employees should provide all pertinent information to support their candidacy. To be considered eligible for internal posting, Santander employees must meet all of the following eligibility requirements:

- Completion of at least one year of active service in Santander;

- Completion of at least nine months in current position; and

- Be in “Good Standing”.

Please click here to see the full policy -



  • Ability to build relationships, show respect, and instill trust with team members and customers.

  • Ability to challenge the status quo, champion change and implement new initiatives

  • Ability to create positive energy in teams around the future, inspire the team to believe in themselves and what they are doing; follow the leader even in the face of challenges.

  • Ability to define problem /issues identifies causes, explore alternative solutions and choose the best course of action.

  • Ability to develop goals and consistently seek learning opportunities in order improve

  • Ability to be flexible to changing roles and responsibilities.

  • Ability to lead and motivate others in meeting/exceeding goals. Builds high performing teams; provides team with the appropriate directions, empowerment, resources and training.

  • Commitment to quality; ensuring completeness and accuracy of work. Ability to do things right the first time.

  • Decisiveness - Ability to make well founded decisions in a timely manner, sometimes with incomplete information

  • Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others.

  • PC skills - Windows, Word, Excel.

  • Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws

Job : Phone Channel
Primary Location : Rhode Island-East Providence
Schedule : Full-time
Job Posting : Jul 10, 2017, 4:33:38 PM