Santander Bank, NA Personal Banking Representative II, Langhorne in Langhorne, Pennsylvania

Personal Banking Representative II, Langhorne - 1705602

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Description

Demonstrates a proven track record of developing and maintaining retail customer relationships by selling Bank products and providing world class service. Expands and retains customer relationships, actively cross sells and resolves customer problems quickly and efficiently with little directive or supervision. Meets all goals, actively participates in all sales activities in the Branch, and assists in coaching new PBRs and CSRs. May be asked to manage the Branch in the absence of the CBO. Establishes and maintains the bank's way as the singular priority in all activities.

Responsibilities:

  • Assists CBO and CSM in assuring that the physical security of the Branch is not compromised

  • Helps PBRs and CSRs with escalated service issues

  • Meets and exceeds personal/sales goals and actively participates in all Branch sales marketing activities

  • Opens new accounts with no errors

  • Takes personal ownership of providing quality customer service by handling telephone and in bank inquiries which exceed customer expectations

  • Actively sells Santander products and services

  • Determines the financial needs of each customer, matches this to the appropriate Santander product or service and delivers the product or service in a manner which satisfies the customer

  • Guides and directs customers in selection of products

  • Processes loan applications and closes loans according to guidelines.

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Qualifications

Qualifications:

  • Eighteen months experience as a new account representative.

  • Demonstrates an in-depth knowledge of all consumer products and services.

  • Skilled in uncovering customer needs and providing relevant customer solutions in proactive and reactive scenarios

  • Skilled in optimizing sales opportunities to existing and walk-in customers

  • Exceptional customer service skills, client first approach

In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule.

Job : Retail Products Branch
Primary Location : Pennsylvania-Langhorne
Schedule : Full-time
Job Posting : Jul 12, 2017, 11:14:58 AM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO