Santander Bank, NA Personal Banker II - One & Olney Branch in Philadelphia, Pennsylvania

Personal Banker II - One & Olney Branch - 1705844



Demonstrates a proven track record of developing andmaintaining retail customer relationships by selling Bank products andproviding world class service. Expands and retains customer relationships,actively cross sells and resolves customer problems quickly and efficientlywith little directive or supervision. Meets all goals, actively participates inall sales activities in the Branch, and assists in coaching new PBRs and CSRs.May be asked to manage the Branch in the absence of the CBO. Establishes andmaintains the bank's way as the singular priority in all activities.


  • Assists CBO and CSM in assuring that the physicalsecurity of the Branch is not compromised

  • Helps PBRs and CSRs with escalated service issues

  • Meets and exceeds personal/sales goals andactively participates in all Branch sales marketing activities

  • Opens new accounts with no errors

  • Takes personal ownership of providing qualitycustomer service by handling telephone and in bank inquiries which exceed customerexpectations

  • Actively sells Santander products and services

  • Determines the financial needs of each customer,matches this to the appropriate Santander product or service and delivers theproduct or service in a manner which satisfies the customer

  • Guides and directs customers in selection ofproducts

  • Processes loan applications and closes loansaccording to guidelines.




  • Eighteen months experience as a new accountrepresentative.

  • Demonstrates an in-depth knowledge of allconsumer products and services.

  • Skilledin uncovering customer needs and providing relevant customer solutions inproactive and reactive scenarios

  • Skilledin optimizing sales opportunities to existing and walk-in customers

  • Exceptional customer service skills, client first approach

Incompliance with the requirements outlined within the Compensation Requirementsunder the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014;Santander Bank will now perform a credit check as part of, and in addition to,the existing background check for all positions where one must perform jobfunctions of a loan originator as defined by the LO Comp Rule.

Job : Retail Products Branch
Primary Location : Pennsylvania-Philadelphia
Schedule : Full-time
Job Posting : Jul 14, 2017, 5:07:49 PM