Santander Bank, NA Collectns Rep I in Reading, Pennsylvania
Collectns Rep I - 1703488
[POSITION SUMMARY] Responsible for the collection of overdrawn consumer deposit accounts and credit card accounts via telephone contact with customers. Resolve customer issues with regard to their outstanding negative balance. Negotiate repayment terms with customers. Provide consistent quality service to internal and external customers that meet or exceeds standards. [POSITION DUTIES] Identify customer service issues and route them to the appropriate area for resolution.,Other duties as assigned.,Use skip tracing techniques to locate and contact customers.,Advise customers of their responsibilities under terms of contract. Provide individual loan counseling on acceptable repayment terms.
[QUALIFICATION] 6mos -1 year in Collections or customer service experience. PC Skills [EXPERIENCE] At least .5 years [SPECIALIZED KNOWLEDGE] Bilingual (Spanish) preferred,Effective communication skills; ability to negotiate to meet objectives,Effective negotiation skills and effective follow-up with customers to ensure adherence to repayment terms. Knowledge of all applicable collection laws including FDCPA and GLB.,Thorough understanding of overdraft and credit card products.,Working knowledge of consumer loan portfolio. Ability to support collection efforts on consumer loan portfolio as well as some limited interaction on first mortgage portfolio.
Job : Collections & Workout
Primary Location : Pennsylvania-Reading
Schedule : Full-time
Job Posting : Jul 11, 2017, 11:47:50 AM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO