Santander Bank, NA Director of Sales & Service Strategy in Boston, Massachusetts

Director of Sales & Service Strategy - 1802097



Santander Bank, one of the country's top retail banks by deposits and a wholly owned subsidiary of one of the most respected banks in the world: Banco Santander. Our parent company, Santander Group, serves more than 100 million customers in the United Kingdom, Latin America, and Europe. Here in the Northeast, we are a team of over 9,000 employees all committed to a single mission: to help our clients and consumers make progress toward their goals. Our aim is to make your banking hassle-free by providing simple ways for you to spend, save and manage your money – and our corporate culture is Simple, Personal & Fair .


Primarily responsible for leading a team of Development Managers, coordinating sales and service across Consumer & Business Banking and partnering with Line of Business Heads to deliver on key CBB strategic initiatives.

  • Coordinate sales and service initiatives across various business lines, including marketing, investments, mortgage, business banking etc.

  • Responsible for launch, branch readiness and ongoing management of major strategic initiatives, including launches or pilots

  • Key lead in implementation of FTE/staffing model for specialty roles

  • Partner with LOB heads to understand their business needs and deliver sales & service strategy

  • Responsible for communication, skill builders, etc and implementation of key initiatives across all Lines of Business

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.



8-10 years of previous retail banking leadership experience; 3-5 years of experience in retail field management role within retail branches, mortgage, wealth, call center or business banking

  • Ability to maintain a structured and targeted timeline for deliverable and communicate progress and deficits effectively

  • Extensive knowledge on how to impact the consistent delivery of a sales and service process through a large sales force

  • Lead and manage a team

  • Ability to work with all levels of leadership and influence others

  • Ability to work in fast paced environment in a collaborative manner

Ability to lead a project team to deliver (on time) project objectives

Job : Customer Experience Oversight
Primary Location : Massachusetts-Boston
Schedule : Full-time
Job Posting : Apr 10, 2018, 1:06:00 PM