Santander Bank, NA Application Support - Team Leader in Dorchester, Massachusetts

Application Support - Team Leader - 1803676



As a member of the Technology organization, you will be part of the team that serves the needs of Santander Bank, N.A., including products and services for personal, business and corporate customers. Our people are at the heart of everything we do. We are committed to teamwork, and we encourage collaboration and innovation to be a smart, customer-focused and solutions-oriented organization

The Technology Team supports the development, implementation and ongoing maintenance of all banking systems. This team has the expertise and commitment to develop high-quality solutions to meet the needs of a fast-paced and complex operating environment.


  • Coordinates project and other activities with team resources

  • Work with various teams in order to successfully complete projects

  • Maintains team workflows by studying methods; implementing cost reductions; developing reporting procedures

  • Creates and revises systems and procedures by analyzing operating practices; evaluating personnel and technological requirements; implementing changes.

  • Develops team by providing information, educational opportunities, and coaching

  • Assist in the definition and implementation of application support standards

  • Resolves problems by analyzing information; identifying and communication solutions

  • Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.

  • Maintains suggestion system by directing and controlling administrative technical aspects in accordance with management directives

  • Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs

  • Guides team actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management

  • Experience with projects and applications that use SQL, Oracle, IIS, Apache, and WebSphere products

  • Experience with Windows/ Unix/ Linux System projects and applications

  • Manage, monitor and maintain Application Systems environments

  • Effectively install, configure, document, and upgrade application server software and related products

  • Implement patches and implement corrective actions needed to mitigate security risks and vulnerabilities

  • Implement IT policies, procedures, and system controls

  • Identify any IT related deficiencies based on scan or other IT assessment test or techniques, as part of a gap analysis

  • Ability to move and perform in a multicultural large organization

  • Handle assigned work requests according to designated goals and objective




  • Must be able to work in a fast-paced environment

  • Able to work independently, exercising sound judgment and initiative

  • College degree preferred

  • Must be familiar with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)

  • Experience in supporting a multi-server application system with at least 4 years of experience working on Window and Linux based applications

  • Technical knowledge Oracle/ SQL

  • Must be able to work in a team environment

  • Must understand Project methodology and SDLC

  • Understand and experience with ITIL and COBIT methodologies

  • Must be flexible with work scheduling to meet demands of daily requests

  • Experience supporting a financial environment is a plus

  • Excellent communication skills.

  • Bilingual (Spanish) a plus

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job : IT & Systems Control
Primary Location : Massachusetts-Dorchester
Schedule : Full-time
Job Posting : Jun 11, 2018, 7:18:33 PM