Santander Bank, NA Platform Director - Consumer & Business Banking Products in Dorchester, Massachusetts

Platform Director - Consumer & Business Banking Products - 1801857

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Description

The Products Platform Director will be the single point of accountability for all aspects of the technology portfolio for the business. The role is responsible for areas including project delivery, daily systems stability and technical strategic planning. This position will consult with both internal and external stakeholders to build a roadmap for the LOB technology portfolio that aligns with the enterprise direction. This position will work well in a highly matrixed environment to ensure the stability, delivery and direction of the technology portfolio exceeds the LOB objectives while representing the enterprise objectives of the Technology organization.

This technology leader will manage the development and continuous enhancement of the deposit, consumer loan, and banking products and portfolios. Reporting directly to the Consumer and Business Banking CIO, this key role will be responsible for defining both long-term and short-term strategic plans and tactics to optimize the IT solutions in order to provide solid system performance as well as continuous enhancements of the products and services portfolio with a clear focus on improving the speed and quality of the delivery. The position will be the single point of accountability in front of the Business Lines. It will be responsible of driving all activities related with Change the Bank (projects) but also with running the bank including all aspects of Regulatory requirements (FDIC, OCC, etc.). The Head of Products will manage the IT staff (including the development team), as well as several vendors that support the daily activities of the area. Products under scope are Checking, Savings, Money Markets, IRA’s and Consumer Loans as well as all the services related with these products (Checks, debit cards, Statements, etc.). This role will influence the customer experience (both from a Branch perspective but also from a digital point of view) and will be a key stakeholder in the account opening and closing process. Bank’s technology in this area is mainly proprietary so previous experience on other platforms is valuable and will provide a different view regarding the future of the Bank’s platform and services. Previous experience in managing off-shore development teams is preferable.

The position will also be responsible for fostering a culture of delivery excellence and high performance, providing quality solutions to business, building and maintaining business relationships and managing staff.

Deploy, Maintain and Support Technology Solutions:

  • Coordinate Portfolio Demand estimation and schedule process

  • Manage integrated Portfolio Delivery Schedule

  • Perform risk assessment on Portfolio delivery schedule

  • Gather detailed information related to application functionality, technology and operation from team interviews, meetings/workshops and documentation

  • Collect and analyze data information from Application Owners and direct reports, develop conclusions and provide recommendations for improvement

  • Monitor compliance with Risk/Issue Management Process

  • Assess Change Requests across portfolio and identify key requests for reporting

  • Assess work plan and schedule impacts across portfolio and identify key schedule issues for reporting

  • Review escalated schedule impacts, and works with stakeholders to resolve, and escalate further as necessary

  • Review escalated risks and issues, work with stakeholders to develop contingency plans, resolve risks, and escalate further as necessary

  • Ensure that quality service is delivered on a timely basis

  • Ensure operational, reputational, and proprietary risks are minimized and focus on process improvement

  • Measure the service delivery defined in formal service agreements

  • Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends

  • Provide support for developing the internal metrics reports and establishing SLAs

  • Manage / facilitate the Intake process and receive Intake requests

  • Identify discrepancies between financial forecasts and actuals for the portfolio. If necessary, escalate the discrepancy and adjust strategic priorities of the portfolio

Manage Relationships:

  • Manage business partner relationships to build knowledge of their business, applications and corresponding IT applications

  • Coordinate application lifecycle management (e.g. removal of applications from the portfolio due to retirement, or transition them to another service provider)

  • Obtain approval and communicate decisions and actions to resolve escalated items

  • Maintain strong customer relationships with the business

  • Report on progress, status, and overall health of the portfolio and the individual applications within the portfolio

Develop & Manage the Team/Teamwork:

  • Lead development of estimates and estimating assumptions for the portfolio’s effort using established estimating models, best practices, and benchmarks

  • Identify resource requirements defined by skills and experience

  • Define team member roles and expectations, and ensure timely feedback

  • Recommend and source appropriate resources across the portfolio

  • Ensure changes and outcomes are communicated to all affected team members

  • Ensure that the entire portfolio team is focused on reusability, scalability, innovation and enterprise-wide solutions

  • Prioritize and manage own workload and the workload of team members

  • Work effectively in a team, supporting other members of the team in achieving project/business objectives and providing client services

  • Ensure resources are used effectively

  • Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

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Qualifications

  • 10+ years of IT Project Management, Development Team Management and/or Application Portfolio Management

  • 10 + years in a manager role

  • 5+ years working in the Financial Services industry

  • Advanced knowledge of Banking and technology standards (e.g., infrastructure, architecture, processes, applications) and managing people/projects

  • Basic knowledge of external competition, industry and/or market trends in relation to own business

  • Proven track record managing large, complex software development/integration projects in both host and distributed environments

  • Demonstrated understanding of IT Service Management concepts and procedures

  • Demonstrated knowledge of the latest technology innovations and their applicability to business operations

  • Experience coordinating projects, programs or supporting a department. Portfolio Level Management experience preferred

  • Experience with system development life cycle (SDLC) and project management methodology (PMLC) by participating in scope assessment, risk and cost analysis

  • Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management

  • Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed

  • Quality management skills

  • Metrics knowledge

  • Strong program, project management, and leadership skills

  • Budgeting and forecasting

  • IT Effectiveness: application sourcing, technology strategy and planning

  • Excellent communications skills, both verbal and written including outstanding presentation skills

  • Strong reporting, decision making, analytical and problem solving skills

  • Highly flexible and able to quickly adapt to changing priorities

  • Highly organized, self-motivated, customer oriented and able to work independently as well as within a team

10 + years in a manager role5+ years working in the Financial Services industryAdvanced knowledge of Banking and technology standards (e.g., infrastructure, architecture, processes, applications) and managing people/projectsBasic knowledge of external competition, industry and/or market trends in relation to own businessProven track record managing large, complex software development/integration projects in both host and distributed environmentsDemonstrated understanding of IT Service Management concepts and proceduresDemonstrated knowledge of the latest technology innovations and their applicability to business operationsExperience coordinating projects, programs or supporting a department. Portfolio Level Management experience preferredExperience with system development life cycle (SDLC) and project management methodology (PMLC) by participating in scope assessment, risk and cost analysisDemonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of managementProactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informedQuality management skillsMetrics knowledgeStrong program, project management, and leadership skillsBudgeting and forecastingIT Effectiveness: application sourcing, technology strategy and planningExcellent communications skills, both verbal and written including outstanding presentation skillsStrong reporting, decision making, analytical and problem solving skillsHighly flexible and able to quickly adapt to changing prioritiesHighly organized, self-motivated, customer oriented and able to work independently as well as within a team

Job : Other Targeted Projects
Primary Location : Massachusetts-Dorchester
Schedule : Full-time
Job Posting : Apr 26, 2018, 10:28:30 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO