Santander Bank, NA Consumer Lending Consumer Credit Team Manager II in East Providence, Rhode Island

Consumer Lending Consumer Credit Team Manager II - 1803988

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Description

As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank

Responsible for leading a team of non-exempt team members in Processing Consumer Loan Closings, Quality Review, and Funding

Responsibilities

  • Completes annual performance reviews; holds discussions with team members

  • Coaches and develops team members on an ongoing basis

  • Meets with team members on an ongoing basis to determine their goals and assist them in attaining them

  • Makes team aware of daily numbers through e-mails and meetings; holds monthly and quarterly meetings with team members

  • Responds to escalated emails from CBO's, Customers, Team members

  • Attends weekly Partnership meetings with CBO's

  • Monitors performance and service levels and ensures that functions are completed in a timely manner

  • Develops processes for new product initiatives.

  • Attends meetings with Marketing and Compliance to discuss the documents and procedures required for new products.

  • Writes procedures based on information

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Qualifications

  • Bachelor’s Degree or equivalent experience; previous supervisory experience.

  • Banking and CMSI and FISERVE experience preferred.

  • Between 3 - 5 years of professional experience

  • Ability to manage a team and multiple tasks effectively under pressure.

  • Ability to manage confidential team member and customer information.

  • Excellent interpersonal and communication skills.

  • Excellent problem solving and analytical skills.

  • Must be dependable, well organized and motivated.

  • Proficiency in Microsoft Office

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Job : Retail Loan Origination
Primary Location : Rhode Island-East Providence

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Organization : Consumer & Business Banking (1001)
Schedule : Full-time
Job Posting : Jun 29, 2018, 10:54:40 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO