Santander Bank, NA Mortgage Retail Team Manager I in Howell, New Jersey

Mortgage Retail Team Manager I - 1803873



Responsible for supervising a team and activities for processing of mortgage loans. Interfaces with underwriting, processing, closing and sales; coaches trains and assists team to meet performance standards; ensures operational integrity, and compliance with regulatory policies and procedures.

  • Appropriately uses signing authority and overrides when necessary, demonstrating thorough knowledge of mortgage products and following all Bank procedures.

  • Completes audits, complying with regulatory policies and procedures.

  • Communicate and implement changes to mortgage processing policies and procedures.

  • Reports process, procedural, or staffing issues within the department to senior management in a timely manner.

  • Supervises and directs activities for a team of Loan Processors: coaches and trains employees; sets daily, weekly and monthly goals and monitors pipeline reports for each processor, ensuring customer and MDO follow up

  • Ensures the processing staff delivers loans to the closing department in accordance with individual loan requirements.



  • 2 years experience in mortgage lending.

  • Ability to prioritize and work in a fast paced environment.

  • Excellent organizational skills.

  • Knowledge of FNMA/FHLMC standards.

  • Prior supervisory experience helpful,.

  • Proficient computer skills (e.g. MS Word, Excel).

  • Proven exceptional customer service skills.

Job : Retail Loan Origination
Primary Location : New Jersey-Howell
Schedule : Full-time
Job Posting : Jun 11, 2018, 1:42:21 PM